Pahadi Achaar – Return & Refund Policy
1. Overview
At Pahadi Achaar, we strive to ensure that every product delivered to our customers reflects our promise of quality, freshness, and authenticity. However, if you experience any issues with your order, we are here to help.
2. Non-Returnable Items
Please note that, as our products are perishable and food-based, returns are not accepted once the product is opened, consumed, or tampered with. We follow strict hygiene and safety measures and hence cannot reuse or resell opened items.
3. Eligible Return or Replacement Cases
We accept return or replacement requests only in the following situations:
- The product was damaged or leaked during transit.
- You received an incorrect or mismatched product.
- The product has expired or is unfit for consumption upon delivery.
4. How to Request a Return or Refund
If you believe your product meets the conditions above, please reach out to us within 48 hours of receiving your order with the following details:
- Order ID and date of purchase
- A clear photo/video showing the issue
- Brief description of the problem
Send your request via:
pahadiachaar@gmail.com
+91 79838 30225
5. Refund Timeline
Once the issue has been verified, your refund or replacement will be processed within 5–7 business days. Refunds will be credited to your original mode of payment.
6. Cancellation Policy
Orders can be canceled before dispatch. Once the shipment has been processed or is in transit, cancellation is not possible. For assistance, please contact our support team immediately after placing the order.
7. Shipping Costs on Returns
In the case of a damaged, defective, or incorrect product, **Pahadi Achaar** will bear the full return shipping cost. For any other reasons, return shipping charges (if applicable) will be borne by the customer.
8. Need More Help?
Our customer care team is always ready to assist you.