Pahadi Achaar – Customer Support Policy
1. Overview
At Pahadi Achaar, our customers are at the heart of everything we do. We are committed to providing friendly, responsive, and reliable support to ensure your shopping and product experience is always smooth and satisfying.
2. Support Availability
Our customer care team is available to help you with any inquiries, from product information to order status and after-sales support.
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
- Sunday / Public Holidays: Closed
- All queries received outside working hours are responded to within the next business day.
3. Assistance We Provide
You can contact us for help regarding:
- Product details, ingredients, or recommendations
- Order tracking and delivery updates
- Return, refund, or cancellation requests
- Payment or billing issues
- General feedback and suggestions
4. Contact Channels
You can reach our support team through the following channels:
5. Response Timeline
- We aim to respond to all email inquiries within 24–48 hours.
- Complaints or refund-related issues are usually resolved within 5–7 business days.
- Urgent concerns such as damaged products or delivery errors are prioritized immediately.
6. Customer Responsibility
To help us serve you better, please share accurate details such as your order ID, registered email, and photos (if applicable) when raising a support request. This helps us resolve issues faster and more efficiently.
7. Feedback & Suggestions
We love hearing from our customers! If you have suggestions, recipe ideas, or feedback about our products, please contact us — your inputs help us improve continuously.
We’re always here to help you with any question or concern regarding our pickles, orders, or service experience.